Buyer Protection

What is Buyer Protection?

Every purchase on Alefelign Store can be reviewed if something goes wrong. If your item doesn't arrive, arrives damaged, or isn't as described, you can open a dispute and our team will review your case. Refunds and other resolutions are decided case by case — opening a dispute does not guarantee a refund.

What We Review

• Item not received within the estimated delivery window
• Item significantly not as described (wrong size, colour, model)
• Counterfeit or inauthentic goods
• Item damaged on arrival

What's Not Covered

• Change of mind after delivery
• Buyer error when placing the order (wrong address, wrong variant selected)
• Digital goods once downloaded or accessed

How to File a Dispute

Go to Account → My Orders, select the order in question, and tap 'Open Dispute.' You have 14 days from the delivery date to file a dispute. Provide photos and a brief description of the issue so our team can review your case.

Resolution Timeline

We aim to review all disputes within 5 business days. Complex cases may take up to 10 business days. You'll receive status updates via email and SMS throughout the review process. The outcome of each dispute is determined individually based on the evidence provided.