Buyer Protection

What is Buyer Protection?

Every purchase on Alefelign Store is covered. If your item doesn't arrive, arrives damaged, or isn't as described, we'll refund you in full — no questions asked.

What's Covered

• Item not received within the estimated delivery window
• Item significantly not as described (wrong size, colour, model)
• Counterfeit or inauthentic goods
• Item damaged on arrival

What's Not Covered

• Change of mind after delivery
• Buyer error when placing the order (wrong address, wrong variant selected)
• Digital goods once downloaded or accessed

How to File a Claim

Go to Account → My Orders, select the order in question, and tap "Open Dispute". You have 14 days from the delivery date to file a claim. Provide photos and a brief description of the issue.

Resolution Timeline

We aim to resolve all disputes within 5 business days. Complex cases may take up to 10 business days. You will receive status updates via email and SMS throughout the process.