How can we help you?

Once your order ships, you'll receive a confirmation email with a tracking link. You can also view live status updates directly in your Alefelign Store Account under 'My Orders'.

We accept returns within 30 days of delivery for all unworn, unused items in their original packaging. Simply initiate a return from your dashboard and drop the package off at any partner location.

Yes, you can modify your shipping address within 2 hours of placing an order. Navigate to your recent orders, select the item, and click 'Edit Delivery Details'.

We accept Telebirr, CBE Birr, major Credit/Debit Cards, and Cash on Delivery for specific metropolitan regions in Addis Ababa.

Click on the 'Forgot Password' link on the login page. Enter your registered phone number or email, and we will send you a secure OTP or reset link immediately.